Kingsbridge Impact report

Starting Point

Leisure night was the first session FAST had operated since they took over provision in Kingsbridge in 2015, it was previously a SCC supported initiative to provide young people with cheaper access to sport and to focus their energy on Friday night into safer and more positive forms of social activity.


  • A clear, well defined behaviour policy and session rules, based on young peoples work and views.
  • Better consistency from all staff members in applying the boundaries
  • Greater support from Tone or successor for the project through making it easier for their staff to work in an effective partnership with FAST staff to deliver a great session.
  • Increased influence of young people over session outcomes
  • Re opening of gym for young peoples use
  • Greater confidence in staff team.

Measuring Success

  • Involvement of young people in the initial workshop- quick questionnaire to all participants to formalise and record statements collected on visits and provide a clear starting point.
  • Questionnaire for Tone Staff and Fast staff at start of process, to be delivered during staff session.
  • Follow up repeat questionnaire for staff and young people in round up, backed by audio feedback from 9th Hub members about initial visit and follow up.
  • Achievement of the majority of the outcomes.

Sessions Delivered

  • Visit by 9th Hub members to familiarise themselves with the session and meet young people.
  • Follow up visit to deliver a questionnaire and to work with small groups to identify key issues and solutions.
  • Questionnaires delivered to Leisure Centre and FAST staff to measure initial feelings/attitudes about the session.
  • Workshops delivered for both sets of staff to look at results of 9th hub consultation and discuss possible boundaries and how staff enforce them.
  • Partners and young people contributed to a set of rules and boundaries drawn up into a clear single policy
  • Follow up visit by 9th hub and re sample of the questionnaire to young people a few weeks after the new policy had been introduced.
  • Re sampling of staff by community team worker to see if there was change in attitudes.

9th Hub Sessions

4 young people worked in 2 pairs to deliver both the questionnaire as people signed in at reception and the short workshops during the session. Young people were asked a series of questions about how safe they felt in the session and how clear existing rules were. This was scored on a 1-5 scale with 5 being a positive feeling about the question and 1 being a less positive feeling. The workshops asked young people to come up with some solutions and boundaries that they they thought would help the session and make it more fun to attend. Age and gender of the session participants are shown as pie charts.

Attitudes and Feelings About Rules

Young Peoples Survey Conclusions

  • Young people felt safe in the session, with only a 0.5 average rise in feelings of safety over the course of the project.
  • 9th Hub members were successful in gathering a good number of responses where previous attempts to canvas young people by staff in the session had been less effective.
  • The biggest changes in young people’s perceptions of the sessions rules and boundaries were in “fairness” and staff application of the rules. This shows how clarity around boundaries can have a positive effect on both behaviour and satisfaction amongst young people in a session. The content of the rules and their visibility seems of less importance to those surveyed than their even and fair application.
  • Clear rules resulted in a 14% increase in young people feeling inclined to obey session rules a 26% increase in perceived fairness and a 24% increase in perceived staff fairness.
  • A general upward trend shows the intervention has succeeded in improving young people’s perception of the session in all areas surveyed.


9th Hub members ran several small group sessions over the course of the evening, inviting young people to look at areas they felt needed regulation, what were the sessions strengths and weaknesses and which rules they felt would help.

These sessions lasted up to 10 mins, with prompts pre prepared on flip chart for the 9th hub team and a community team worker there to facilitate if required, once we had collected lots of ideas, we used the sports hall to exercise (literally) some voting rights by having young people move to one side for “agree” and the other for “disagree.”  We recorded the results and then put the top 10 rules together to feed into the staff workshops.

Top 10 Rules/ Suggestions



Have clear rules


Allow people space to just socialise


Treat others as you would like to be treated


Treat people with respect


Rules should apply to everyone, even Staff


Respect the Equipment


Take responsibility for your actions


People should be allowed out during sessions


The exercise ball should be allowed everywhere


No Fighting


Suggested Sanctions

  • Being asked to leave
  • Banned for a period of time
  • Being asked to leave an individual activity
  • Red card/yellow card system

Staff Sessions- Start of project

Staff were asked to fill in an anonymous survey, with each question rated on a 5 point scale, with 5 being a positive feeling about the question and 1 being a less positive feeling. Both Tone and FAST staff answered the same questions in their own time. The questions were then scored and an average for each question plotted on the chart below.

Outcomes for Staff

  • Workshops allowed staff to express concerns and explore solutions in a neutral blame free space, enabling a clearer consensus to be formed between Leisure Centre and FAST teams.
  • Staff on both sides felt valued and listened to by each other.
  • Staff had a clear picture of how young people perceived the session and its boundaries.
  • A clear “traffic light” system of initial challenge, warning then further action was agreed, which gave all staff a robust and simple intervention tool and encouraged better communication between teams.
  • Everyone felt empowered to challenge young people and other staff in a calm, informed manner.

Outcomes for Young People

  • Greater direct participation in the session and its structure.
  • 9th Hub members felt they had gained in confidence through the delivery process and reached young people that the session staff had struggled to connect with.
  • Attendance has gone up, making the session more sustainable.
  • Young people feel more involved in the session boundaries, therefore they felt more inclined to abide by the boundaries.
  • The gym was able to reopen to young people.

Areas for Improvement

  • Greater input from young people to the planning process- We now have a bigger volunteer team and a wider range of collaborative tools to help young people from a large geographical area contribute.
  • Difficulties in collecting data- I was unable to get a follow up questionnaire from the FAST team to compare with the start of the project due to workloads and availability. We have since looked at online solutions to data collection to make this easier and automate the data collation.


The project had clear aims, all of which were achieved. Young people were instrumental in delivery and involved in planning at a basic level. The mixed intervention, with direct work in sessions and closed workshops for staff hosted by the Community Team member resulted in a wide range of opinions and strategies which enabled a rounded inclusive solution to be devised. The session continues to grow and its offer to young people is clear and concise.


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