Parent/carer Information

We want you to know that we see potential in all the young people that come to Chances. Your child/ward will be welcomed into a purpose-built centre with excellent facilities and challenged to do the best they can to continue their education.

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We have a comprehensive Safeguarding Policy (available on request) which ensures that:

– All of our students are safe and protected from harm

– Other elements of provision and policies are in place to enable students to feel safe and adopt safe practices

– Staff, pupils, governors, visitors, volunteers and parents are aware of the expected behaviours and the school’s legal responsibilities in relation to safeguarding and promoting the welfare of all of our pupils

Safeguarding at Chances is considered everyone’s responsibility and as such, our school aims to create the safest environment, within which every pupil has the opportunity to achieve their potential. Chances recognise the contribution it can make in ensuring that all pupils registered, or who use our school, feel that they will be listened to and appropriate action is taken if they have concerns. We will do this by working in partnership with other agencies and seeking to establish effective working relationships with parents, carers and other colleagues to develop and provide activities and opportunities throughout our curriculum that will help to equip our students with the skills they need.

What to do if you feel a student is at harm:

On occasions, parents and carers find themselves in a position where they are told information about another student’s welfare from their child/ward. If you have any concerns regarding a student who attends Chances please in the first instance contact:

Our Designated Safeguarding Lead is Miss Lisa Money.

Our Deputy Safeguarding Officers are Mrs Sarah Lock and Mr Matt Buck.

Our Dedicated Teacher for Children in Care is Mr Dan Leverton.

Multi-Agency Safeguarding Hub (Devon County Council’s Social care) Consultation: 0345 155 1071

SicknessIf your child is unwell and not able to come into school, you must inform the office by 8.30am (please see below for contact details). This is particularly important for young people who catch Chances transport in the morning.

Long-term sickness: If your child has a medical condition that will require them to be off school for a longer period of time, it is required, after 5 days of absences, that a doctor’s note is provided. Please continue to communicate with us on any updates or progress your child is making.

Lateness: If your child is not going to be able to get into school by 9.20am please ring the office and inform staff as soon as possible.

Medical appointments: Medical appointments need to be booked in after school. In the event this isn’t possible please contact us immediately informing staff the details of your child’s appointment. Please only keep students away for the time needed and not the whole day.

Professional appointmentsWhere possible it is preferred that young people see professionals outside of school hours. In the event this isn’t possible please speak with your child’s key worker who will help determine when the most appropriate time would be. At times young people feel safer seeing professionals at Chances, if this is the case please communicate this with your child’s key worker who will be able to assist you where possible.

Refusal: If your child is refusing to come into school, please call the office immediately and ask to speak with your child’s key worker or a senior manager. It is extremely important that communication between home and school is transparent; please do not make excuses for your child. Honesty is expected at all times, together we can try to overcome barriers to engagement.

Holidays: Due to your child still being on roll with their feeder school, you must refer to the schools holiday procedure.

How we monitor attendance: Each day your child is registered twice. Your child’s attendance is fed back to their feeder school weekly. If your child’s attendance decreases or there is consistent lateness you will be invited in for a meeting with Chances and a member of staff from the feeder school to explore how it can be improved. If there is consistent poor attendance then the Educational Welfare officer could be involved.

Important numbersChances – Red Rock (Dawlish) 01626 864412

AAll students are expected to arrive at Chances by 9.20am. Students who are persistently late will make up their time during their breaks throughout the day.  The school day finishes at 3.00pm and all students are expected to travel home without causing disturbances to our neighbouring schools

If you child/ward is absent from school it is your responsibility to report this absence between 8.30am – 9.00am. If your child/ward use our provided school transport then you will need to inform school by 8.30am

All students/staff who attend Chances are expected to respect fellow pupils. 99% of students have usually had a difficult experience at home, with their peer groups or school and these difficulties can take time to work through. We ask all students to be tolerant of others and to communicate with staff if they find themselves struggling to cope within their peer group.


Inappropriate and abusive language will not be tolerated. Students will be challenged on language by staff. Students will be expected to take steps to improve their language. Persistent use of bad language will result in isolation during break time and lunch times.


Students will be expected to act respectfully and sensibly throughout the school day. Students are encouraged to communicate with staff if they find they have worries or concerns; staff will do their upmost to support and find possible alternatives that meet your needs.

Students are also expected to behave in a respectful manner while on offsite activities and travelling to and from school. Any student who brings Chances name into disrepute will risk their placement being ended.

Aggressive / violence towards staff, students or members of the public:

Aggressive behaviour and violence towards anyone will not be tolerated under any circumstances and could lead to the immediate ending of the students placement at Chances. At all times staff will ensure that the wellbeing and safety of staff, students and members of the public are our priority and staff will intervene where necessary.

Lessons & isolation:

All our students have the right to a calm and supportive learning environment. All students are expected to aid that by listening and following the instructions of staff members. If your childs/wards behaviour becomes detrimental towards other students they will be removed from the lesson and placed in isolation.

Whilst at Chances, students are required to wear their own school uniform. If your School does not have a uniform, students are expected to wear
Black shoes or trainers
Black trousers or skirt
A Navy blue shirt or polo shirt
A grey, black or navy blue jumper (without logos)
Trainers other than plain black are not permitted

Jumpers with large logos, hoodies and coats are not to be worn in the classrooms.

At Chances we understand that students have a need to carry a mobile phone. However there is a classroom ban on all technology devices. All devices must be handed to class teacher at the beginning of each lesson – there are no exceptions to this rule.

All devices will remain in the classroom in the teacher’s care. At the end of lessons, devices will be given back to students.

If students are expecting an important phone call, they will need to communicate this with their class teacher.

Chances will take no responsibility for lost, stolen or broken items.

If there are any issues around social media or the use of mobile phones during the school day, Chances have the right to confiscate mobile phones for the rest of the day.

If it has been organised by your school for your child/ward to use a Chance’s minibus to and from school they will be expected to do so. No student will be allowed to walk to and from school or use any other mode of transport unless agreed by the senior management and you directly.

If your child’s/ward’s behaviour is unacceptable or they cause damage to the vehicles it will be your responsibility as their parent to transport them to and from school.

You, as the child’s responsible parent, will be expected to cover the costs of any deliberate damage to vehicles.

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Students are expected to use public transport respectfully. If Chances receive negative reports about behaviour from the general public or transport organisations, then students will not be allowed to use the public transport and either the parents/carer or feeder school will have to find other appropriate transport. If this is not appropriate then the student’s placement at Chances can be terminated.

Chances will not tolerate any drugs, alcohol or banned items (knives, blades etc.) being brought onto the premises. If staff suspect that young people are carrying any items staff reserve the right to search their possessions. If illegal items are found Chances will inform you, as parents/carers, the students feeder school and if appropriate the police. This could lead to an exclusion from Chances or the placement being ended.

Chances have a comprehensive CCTV system which covers most of the building. In line with our CCTV policy, we have the right to look at and use CCTV footage as evidence to resolve concerns/incidents. Chances may also give this footage to the police if requested.

At Chances Educational Support Services we believe that healthy well-rounded children have the best chance of achieving success at school and in the wider community. Students need to feel happy, safe and. The school’s commitment to this runs through everything we do during the school day.

Chances place an emphasis on PSHE – Personal, Social, Health Education – including timetabled lessons and Key Workers for every student to offer times both inside and outside of the classroom, where students can talk about social issues at school and home. Students are encouraged to take responsibility for their actions and to be part of the fixing process in matters of their behaviour. It is important students understand and learn.

The student’s voice is an important aspect of life at Chances, so that they are treated fairly. Students are encouraged to display work and help with presentation boards throughout all of the school.

The use of our Student Wellbeing Assessment ensures that students wellbeing is regularly monitored and supported by staff enabling us to adapt our support as necessary.

If you wish to discuss how we can help in greater detail with a member of staff or inform the school of any additional information that would help us in supporting your child please contact the school.

“My son did extremely well at Chances. He was only there a short period but the staff helped him in so many ways. If  I had my choice my son would finish his schooling at Chances”

Parent, Year 11 Student

“Just my opinion, the school is a great place dealing with students that need help. ”

Parent, Student, Year 9

2020/21 Term Times

CEOP (Online safety)
MASH (Multi Agency Safeguarding Hub)
County Lines
Prevent (Radicalisation)
Devon Safeguarding Board

Read our reports

Safeguarding Information

Safeguarding is everyone’s responsibility. At Chances we take our duty to safeguard and promote the welfare of children extremely seriously. 

Our Designated Safeguarding Lead is Miss Lisa Money.

Our Deputy Safeguarding Officers are Mrs Sarah Lock and Mr Matt Buck.

Our Dedicated Teacher for Children in Care is Mr Dan Leverton.

Find our policies

Click here to read our policies